Shipping policy

Last updated: 1 November 2026

Shipping Policy

At Mivalore, we aim to provide a clear and reliable shipping experience from the moment you place your order to the day it arrives.

Order Processing

Orders are typically processed and dispatched within 1–2 business days.

Orders placed after the daily cut-off time are processed on the next business day.

Order cut-off time: 17:00 Sydney time, Monday to Friday

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Once your order has been dispatched, delivery typically takes approximately 6–9 business days across Australia.

Total estimated delivery time: approximately 7–11 business days, including processing and shipping.

Delivery times are estimates and are not guaranteed. During peak periods, promotional events, severe weather, public holidays, customs processing or carrier disruptions, delivery may take longer than estimated.

Shipping Area

We currently ship only within Australia.

Orders outside Australia cannot be processed at this time.

Shipping Costs

We offer free tracked standard shipping on all orders across Australia, with no minimum spend required.

There are no additional standard shipping or handling fees charged by Mivalore after checkout.

International Fulfilment

Mivalore is operated by Avelion Digital, a business registered in the Netherlands.

Our products are dispatched through international fulfilment partners, including facilities located in China.

Orders are shipped directly to customers in Australia using international and local delivery networks.

Our estimated delivery timeframe of 7–11 business days already includes international fulfilment and shipping.

Delivery Partners

Orders are delivered using trusted international and local delivery partners.

Depending on the fulfilment route and delivery location, the final stage of delivery may be completed by Australia Post or another local carrier.

The carrier used may vary from order to order depending on destination, parcel type and fulfilment route.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can use this tracking information to follow your order until delivery.

Tracking updates may occasionally take some time to appear after dispatch while a parcel is being transferred between international and local delivery networks.

Delivery Delays

While we aim to meet our estimated delivery times, delays may occasionally occur due to:

Courier disruptions
High order volumes
Severe weather
Public holidays
Customs or carrier processing
Delays between international and local delivery partners
Other circumstances outside our reasonable control

If your order is significantly delayed, please contact our customer support team so we can investigate and assist you.

Where an order cannot be delivered within the stated timeframe or a reasonable time, we will work with the customer to provide an appropriate solution, including a replacement or refund where required by Australian Consumer Law.

Nothing in this policy excludes or limits any rights available under Australian Consumer Law.

Incorrect or Incomplete Address

Please make sure your shipping information is accurate and complete before placing your order.

If you notice an error in your delivery address, contact us as soon as possible.

Once an order has been processed or dispatched, we may no longer be able to change the delivery address.

Customers may be responsible for reasonable additional shipping costs resulting from an incorrect or incomplete address they provided, where permitted by applicable law.

Failed Delivery or Unclaimed Parcels

Customers are responsible for monitoring their tracking information and ensuring that the parcel can be received or collected where required.

If a parcel cannot be delivered because of an incorrect address, repeated failed delivery attempts, refusal of delivery or failure to collect the parcel, it may be returned to the fulfilment facility.

Please contact us if this occurs so we can review the available options.

Any additional charges or refunds will be handled in accordance with applicable law and the circumstances of the delivery.

Customs and Import Charges

Orders may be dispatched internationally to Australia.

Mivalore provides free standard shipping and does not charge additional standard shipping fees after checkout.

However, customs duties, import taxes or clearance charges may apply to certain international shipments, depending on the shipment value and applicable Australian import regulations.

Any import-related charges collected by Mivalore will be disclosed as part of the checkout total. Charges assessed separately by customs authorities or carriers are not included in our free shipping offer unless expressly stated.

If you receive an unexpected customs or carrier payment request, please contact support@mivalore.com before making payment so we can investigate and clarify the applicable arrangements.

Any customs-related charges will be handled in accordance with applicable law.

Need Help?

If you have any questions about shipping or your order, our customer support team is happy to assist.

Email: support@mivalore.com

Customer Support Hours:

Monday – Friday: 09:00 – 18:00
Sydney time

Typical response time: Within 24 business hours