Orders are usually processed within 1–2 business days. Once dispatched, delivery typically takes approximately 6–9 business days across Australia.

Mivalore is an online women’s fashion store focused on elegant, feminine and modern styles for customers across Australia. Our collections include dresses, matching sets, jumpsuits, tops and elevated everyday pieces selected with versatility, seasonal relevance and contemporary style in mind.

Of course. You have 30 days from delivery to request a voluntary return. Simply contact support@mivalore.com and our customer support team will guide you through the next steps.

At the moment, we ship only within Australia. This allows us to keep our service, pricing and delivery experience focused on Australian customers.

Yes. Every order includes free tracked shipping across Australia, with no minimum spend required.

Once your returned item has been received, inspected and approved, refunds are normally processed within 7 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

We accept Visa, Mastercard, Maestro, American Express, Apple Pay and Google Pay. Available payment methods may vary depending on your device and payment provider. Payments are securely processed using encrypted technology.

Yes, exchanges may be available depending on the item and requested size or style. Contact us at support@mivalore.com and our team will advise you on the available options.

Start by checking the tracking link sent to your email. If your order has not arrived after the estimated delivery timeframe, contact support@mivalore.com and our team will investigate.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking link. You can also track your order through our Track Your Order page.

Mivalore is operated by Avelion Digital, a business registered in the Netherlands, and currently serves customers across Australia.

Customer support is available:

Monday – Friday: 09:00 – 18:00

Sydney time

Customers will not be asked to pay additional customs or import charges to Mivalore after checkout. If you receive an unexpected customs or carrier request, please contact our support team before making any additional payment.

Yes. Your privacy and security are important to us. Mivalore does not store your payment card details, and payments are securely processed through Shopify Payments and trusted payment providers.

You can contact us at support@mivalore.com or through our Contact page.

Customer Support Hours:

Monday – Friday: 09:00 – 18:00

Sydney time

Response time: Within 24 business hours.

If your order has not yet been processed or dispatched, we may be able to make changes or cancel it. Contact us as soon as possible after placing your order and we’ll do our best to assist.

We’re happy to help. Send us a message at support@mivalore.com and our customer support team will get back to you as soon as possible.