Privacy policy

Last updated: 13 September 2026

Privacy Policy

At Mivalore, privacy is treated as part of the shopping experience, not an afterthought. This Privacy Policy explains how your personal information is collected, used, shared and protected when you visit mivalore.com, place an order, or contact our customer support team.

By using our website, you acknowledge the practices described below. If you do not agree with this Privacy Policy, please discontinue use of our services.

Who We Are

Website name: Mivalore
Operated by: Avelion Digital
Chamber of Commerce (KvK): 42034952
VAT number: NL005445405B96

Registered office:
Hackfoirtstraat 17
5975 XN Sevenum
Netherlands

Email: support@mivalore.com

Mivalore is operated by Avelion Digital, a business registered in the Netherlands.

We process personal information in accordance with applicable privacy and data protection laws, including the EU General Data Protection Regulation (GDPR) where applicable, and relevant Australian privacy requirements where they apply to our activities.

Data We Collect

When you interact with our website, we may collect information including:

Technical information such as your IP address, browser type, device information, operating system and time zone
Personal details provided during checkout, including your name, email address, phone number where provided, billing address and shipping address
Order and transaction information
Payment-related information processed through our payment providers
Information you provide when contacting customer support, including messages, enquiries and order-related correspondence
Marketing preferences where you choose to subscribe to promotional communications

How We Use Your Data

We may use your information to:

Process, fulfil and deliver your orders
Communicate with you regarding your purchases
Provide customer support
Process returns, refunds and exchanges
Maintain website and payment security
Detect and prevent fraud or misuse
Improve our website, products and customer experience
Analyse website performance and customer behaviour
Send marketing communications where you have chosen to receive them
Comply with legal, accounting and regulatory obligations

Sharing Your Data

We do not sell your personal information to third parties.

We may share personal information with trusted service providers where necessary to operate Mivalore, including:

Shopify and other ecommerce technology providers
Payment service providers
Fulfilment partners
Shipping and delivery providers
Analytics providers
Advertising and marketing platforms
Customer support service providers
Fraud prevention and security providers

These service providers may only receive information necessary for them to perform their services.

We may also disclose personal information where required by law, regulation, legal process, or where reasonably necessary to protect our legal rights, customers or business.

Cookies

We use cookies and similar technologies to:

Keep the website functioning correctly
Remember preferences
Maintain shopping cart and checkout functionality
Analyse website performance and usage
Improve the customer experience
Measure advertising performance
Deliver personalised advertising where consent is required and has been provided

For more information, please review our Cookie Policy.

You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

Marketing Communications

Where you have opted in to receive marketing communications, we may send you information about new arrivals, promotions and other Mivalore updates.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting us at support@mivalore.com.

Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information where applicable
Request restriction of certain processing activities
Object to certain uses of your personal information
Withdraw consent where processing is based on consent
Request a copy of certain personal information in a commonly used electronic format, where applicable

To make a privacy request, contact:

Email: support@mivalore.com

We may need to verify your identity before completing certain requests.

Children’s Privacy

Mivalore is not intended for children under the age of 16.

We do not knowingly collect personal information from children under 16. If we become aware that such information has been collected without appropriate authorisation, we will take reasonable steps to remove it.

International Data Transfers

Because Mivalore is operated internationally and uses third-party service providers, your personal information may be processed or stored outside Australia, including in the Netherlands, the United States, China, or other countries where our service providers operate.

Where required by applicable law, we use appropriate contractual, organisational and technical safeguards designed to protect personal information transferred internationally.

Data Security

We use reasonable technical and organisational measures designed to protect your personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

However, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

Fulfil orders
Provide customer service
Maintain business and accounting records
Resolve disputes
Prevent fraud
Comply with legal obligations
Enforce our agreements

Retention periods may vary depending on the type of information and the applicable legal requirements.

Third-Party Links

Our website may contain links to third-party websites or services.

Mivalore is not responsible for the privacy practices, content or security of websites operated by third parties. We recommend reviewing the privacy policies of any third-party websites you visit.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The latest version will always be published on this page with the updated revision date.

Contact

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Email: support@mivalore.com
Contact form: Available on our Contact page

Customer Service Hours:
Monday – Friday: 09:00 – 18:00
Sydney time

Response time: Within 24 business hours