Last updated: 13 September 2026

Refund & Returns Policy

This Refund & Returns Policy applies to orders delivered within Australia.

At Mivalore, we want you to feel confident when shopping with us. If something is not quite right, our returns process is designed to be clear and straightforward.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major problem, customers may be entitled to choose a refund or replacement. For other problems, customers may be entitled to an appropriate remedy in accordance with applicable consumer law.

Nothing in this policy limits or excludes any rights or remedies available to you under the Australian Consumer Law.

30-Day Change-of-Mind Returns

In addition to your rights under Australian Consumer Law, Mivalore offers a 30-day voluntary return period for change-of-mind returns.

You may request a return within 30 days from the date your order is delivered.

To qualify for a voluntary change-of-mind return, items must:

• Be unworn, unused and unwashed
• Be in their original condition
• Include all original tags, labels, packaging and accessories where applicable
• Be returned according to the instructions provided by our customer support team

Items showing signs of wear, washing, alteration, staining, damage or use may not qualify for a change-of-mind refund.

These conditions apply to our voluntary return policy and do not limit your rights where a product fails to meet a consumer guarantee under Australian Consumer Law.

How to Start a Return

To request a return, please contact:

Email: support@mivalore.com

Please include:

• Your order number
• The item or items you wish to return
• A brief explanation of the reason for your return

Once your return request has been approved, our customer support team will provide detailed return instructions, including the correct return address.

Please do not send a return before receiving return instructions from our support team.

After sending your return, you must provide the tracking number to our support team so we can monitor and identify your parcel.

Return Shipping

For voluntary change-of-mind returns, customers are responsible for arranging and paying for return shipping.

All returns must be sent using a tracked shipping service.

Please keep your proof of postage and tracking number until your return has been fully processed.

Our fulfilment facility receives a high volume of parcels each day. Tracking allows us to confirm that your return has reached the correct facility and helps us identify and investigate your parcel if there is any delivery issue.

Returns sent without valid tracking may be difficult or impossible to verify as received. Mivalore cannot take responsibility for untracked return parcels that cannot be confirmed as delivered, subject to your rights under applicable consumer law.

Returns may need to be sent to an international fulfilment facility, and international return shipping costs may therefore apply.

Customers are responsible for ensuring that the return parcel is:

• Correctly addressed using the instructions provided by our support team
• Securely packaged
• Sent with valid end-to-end tracking
• Accompanied by any required customs or shipping documentation

For voluntary returns, any applicable postage, customs charges, duties, taxes or clearance fees associated with sending the return are the responsibility of the customer.

Parcels sent with unpaid postage, duties, taxes, customs charges or other payment due on delivery may be refused or may not be accepted by the fulfilment facility.

Exchanges

If you would like to exchange an item for a different size or style, please contact our customer support team.

Email: support@mivalore.com

Exchanges are subject to product availability.

For voluntary size or style exchanges, customers may be responsible for return shipping costs.

This does not affect any rights you may have where a product fails to meet the consumer guarantees under Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, incorrect or materially different from what was ordered, please contact us as soon as reasonably possible after delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs showing the issue where reasonably helpful

Our customer support team will assess the situation and provide an appropriate solution in accordance with Australian Consumer Law.

Where a product is confirmed to have a problem covered by the consumer guarantees, any reasonable return shipping costs will be handled in accordance with applicable law.

Refund Processing

Once your returned item has been received and inspected, approved refunds will normally be processed within 7 business days.

Refunds are issued to the original payment method used for the purchase.

Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

Where Australian Consumer Law requires a refund or another remedy, your statutory rights apply regardless of the conditions of our voluntary change-of-mind return policy.

Non-Returnable Items

For hygiene and safety reasons, certain items may not qualify for voluntary change-of-mind returns once opened, worn or used.

These may include:

• Intimate wear
• Personal care items
• Earrings or other hygiene-sensitive products where applicable
• Products clearly marked as final sale or non-returnable for change-of-mind purposes

These exclusions do not remove any rights available under Australian Consumer Law where a product is faulty, unsafe, incorrectly described or otherwise fails to meet a consumer guarantee.

Return Responsibility

Customers are responsible for their return parcel until it has been confirmed as delivered to the return facility.

For this reason, tracked shipping is required for all voluntary returns.

If a parcel is lost in transit and there is no valid tracking information confirming delivery, Mivalore may be unable to verify receipt of the return.

Need Help?

If you have any questions regarding returns, exchanges or refunds, our customer support team is happy to assist.

Email: support@mivalore.com

Customer Support Hours:
Monday – Friday: 09:00 – 18:00
Sydney time

Typical response time: Within 24 business hours

Company Information

Website: mivalore.com

Operated by: Avelion Digital

Chamber of Commerce (KvK): 42034952

VAT number: NL005445405B96

Registered office:
Hackfoirtstraat 17
5975 XN Sevenum
Netherlands